Legal

Terms of Service

Last updated: June 30, 2026

These Terms of Service govern your access to and use of RivalEdge, a competitor offer monitoring service for ecommerce and DTC brands. By using RivalEdge, you agree to these Terms and our Privacy Policy.

Account Terms

You are responsible for maintaining the security of your account, workspace, passwords, and any activity that occurs under your account. You may not use RivalEdge for illegal activity, to violate another party's rights, or to interfere with the service.

Subscriptions and Billing

RivalEdge plans are billed monthly unless otherwise agreed in writing. You may cancel your subscription at any time, and your access will continue through the end of the current billing period. Plan limits, tracked competitors, report frequency, and features may vary by subscription tier.

Refunds

Refunds are handled under our Refund Policy. Unless required by law, fees are generally non-refundable after a billing period begins or once monitoring setup, reports, or other paid work has been delivered.

Customer Data and Competitor URLs

You retain ownership of the store URLs, competitor URLs, preferences, notes, and other materials you submit to RivalEdge. You grant us permission to process that information as needed to provide reports, alerts, support, and service improvements.

Acceptable Use

You agree not to use RivalEdge to break laws, infringe rights, abuse third-party websites, overload systems, bypass security controls, reverse engineer the service, resell access without permission, or misrepresent your relationship with RivalEdge.

Service Availability

RivalEdge is provided on an "as is" and "as available" basis. We work to provide reliable monitoring, but we do not guarantee that reports will identify every competitor change or that the service will be uninterrupted, error-free, or suitable for every business decision.

Third-Party Services

RivalEdge may rely on third-party hosting, analytics, payment, email, database, and infrastructure providers. We are not responsible for third-party services outside our control.

Intellectual Property

The RivalEdge name, website, software, report formats, visual design, and service materials are owned by RivalEdge or its licensors. You may not copy, modify, resell, or exploit the service without written permission.

Limitation of Liability

To the fullest extent permitted by law, RivalEdge will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption arising from your use of the service.

Changes to These Terms

We may update these Terms from time to time. Continued use of RivalEdge after changes become effective means you accept the updated Terms.

Contact

Questions about these Terms can be sent to hello@rivaledge.co.